Refund and Returns Policy
Thank you for shopping at Novaxfirst! We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy for orders within the United States.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected].
Do you accept returns from United States?
Yes, I accept returns for defective and non-defective products
Do you accept exchanges?
Yes, I accept exchanges
How many days do customers have to return a product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How can customers return your products?
By mail
How will customers get the return label?
- For defective products, This happens when the product is incorrect, damaged by the carrier, or defective in another way
Download/print - For customer remorse, This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
Download/print
Product conditions that allow customers to return products
New, This can include unopened products in original packaging, and products that have never been used
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
- For defective products, This happens when the product is incorrect, damaged by the carrier, or defective in another way
No cost - For customer remorse, This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
No cost
Cancel Order:
If you change your mind and decide to cancel the order after payment, please contact us immediately in 24 hours after your payment is processed.
If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at [email protected].
